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Privacy Policy

Last updated: 13 December 2013

The National Army Museum is fully committed to keeping your personal information safe and secure, in line with the Data Protection Act (1998).

The Act sets out to protect the personal data of all living individuals, which includes facts, opinions and intentions concerning the individual. The processing of personal data incorporates the concepts of obtaining, holding and disclosing information. A full explanation of the principles can be found at www.ico.gov.uk

This policy applies to the National Army Museum (NAM), the National Army Museum Trading Limited (NAMTL) and the National Army Museum Foundation.


Contents

  1. Statement of intent
  2. Information on website users
  3. Use of Cookies
  4. Using your Personal Information
  5. Direct Marketing
  6. Access to your Personal Information
  7. Data Controllers
  8. Users under 18 years

1. Statement of intent

From time to time, you may be asked to submit personal information about yourself (eg name, email address, etc) in order to receive or use the services of the National Army Museum. Whenever you provide such personal information, the National Army Museum will treat that information in accordance with the Data Protection Act (1998) and will not, in any event, share or disclose your data with any other third party without first obtaining your consent.

2. Information on website users

During the course of any visit to the National Army Museum website, the pages which you see, along with something called a 'cookie', are downloaded to your computer (see below for more information on cookies). Most, if not all, websites do this, and that is because 'cookies' allow the website to do useful things like finding out whether the computer (and probably you, its user) has visited the website before and re-using any preferences set from previous visits. Any information that is supplied by 'cookies' can help the National Army Museum to provide you with a better service, and assists the National Army Museum in analysing the profile of you, our visitor.

3. Use of Cookies

A cookie is a piece of information stored on your computer or mobile device by a website you visit.

Cookies are often used to store your settings for a website, such as your preferred language or location. When you return to a site, or move from page to page during a single visit, cookies allow the site to recognise that you are the same visitor.

Cookies can store a wide range of information. However, they only allow websites to gain access to information you provided to them; they can't access or otherwise compromise other data on your computer.

The cookies used on the National Army Museum website do not store any personal data. They are simply there to provide you with a better website experience.

Most internet browsers accept cookies by default. However, if you prefer, you can change your browser settings to approve or deny cookie storage requests, or delete stored cookies automatically when you close your browser.

When you visit the National Army Museum website, if your browser is currently set to accept cookies, you are giving consent for cookies on the National Army Museum site to be stored on your computer. If you do not wish for this to happen, you can disable them in the settings of your browser. The steps for doing this are different for each type of browser. For more information about how to disable cookies in different browsers, visit Aboutcookies.org

If you decline cookies, you will still be able to use the National Army Museum website, but your site usage won't be included in the statistical data we gather. Therefore, we won't be able to take your actions into account when analysing this data and seeking to improve our service based on that analysis.

This is a list of the cookies used on the National Army Museum website. Some of these cookies will only be encountered if using certain functionality on the site, eg visiting one of our microsites or watching a video.

Cookie name Purpose Expiry Domain
SESS... This is a randomly generated ID used by the Drupal Content Management System to identify a unique session on the website and facilitate basic functionality. After 23 days nam.ac.uk
has_js This is used by the Drupal Content Management System to detect and remember if a browser supports JavaScript. As soon as browser closes nam.ac.uk
_utma These store non-personal data and enable us to access statistical reports about site visits via Google Analytics.

Find out more about how Google Analytics uses cookies.
After 2 years nam.ac.uk
_utmb After 30 minutes nam.ac.uk
_utmc As soon as browser closes nam.ac.uk
_utmz After 6 months nam.ac.uk
PHPSESSID This is a randomly generated ID used by the WordPress Content Management System to identify your unique session on the website and facilitate basic functionality. As soon as browser closes nam.ac.uk
w3tc_referrer This is used by the WordPress Content Management System to speed up the time it takes for a page to load. As soon as browser closes nam.ac.uk
VISITOR_INFO1
_LIVE
These enable us to embed YouTube-hosted videos on National Army Museum web pages. As soon as browser closes youtube.com
PREF After 10 years youtube.com
use_hitbox As soon as browser closes youtube.com

4. Using your Personal Information

When you supply any personal information to the National Army Museum, the Museum incurs legal obligations around the way it handles that data. The information will be collected fairly and only used in ways that you have agreed to (eg sending you news from the Museum or inviting you to events) or for directly related purposes (see Direct Marketing below).

The Museum works with a number of third parties in order to provide services, all of which sign up to a data protection and information handling agreement, which meets our requirements. Your data will never be passed on to other third parties without your permission. The only time the National Army Museum may do so is if the Museum is obliged by UK governing law to disclose information to law enforcement agencies as required.

All personal information will be kept on the Museum’s secure systems for as long as is required for the purpose it was collected. The retention of your data will be in accordance with the Museum’s Retention Schedule and the Data Protection Act (1998).

5. Direct Marketing

As the National Army Museum's website expands, there will be more opportunities to enhance what is provided to you. From time to time the Museum may provide you with details of other National Army Museum services and products that may be of interest to you, and offer you the opportunity to receive information about them. The National Army Museum will keep a record of any information or marketing preferences provided by you. Please note that any information you provide to the National Army Museum will only be used within the Museum, and will never be supplied to third parties, for marketing purposes, without first obtaining your consent. The only time the National Army Museum may do so is if the Museum is obliged by UK governing law to disclose information to law enforcement agencies as required.

6. Access to your Personal Information

You have the right to request access to your personal information by submitting a Subject Access Request. This can be accomplished by writing to the National Army Museum, and providing us with your name, postal address, and/or email address. All formal requests for your personal information must be made in writing, but if you have any questions about this, or require assistance in submitting a written request, you may wish to call the Museum in the first instance.

Computer & Technical Services
National Army Museum
Royal Hospital Road
Chelsea
London
SW3 4HT

Telephone: 020 7730 0717

Email: Use our online contact form

Please note that, in accordance with the Data Protection Act (1998), the Museum:

  • may request proof of identity to ensure that the request is valid
  • reserves the right to charge a fee of up to £10 for responding to requests for personal data
  • will answer your request within 40 calendar days from receipt of the request, in line with the Information Commissioner’s Office’s guidance

For more information, please see the ICO website.

7. Data Controllers

The National Army Museum and its retail branch, National Army Museum Trading Limited, have both notified the Information Commissioner to being processors of personal information. The designated Data Controllers are:

  • National Army Museum - Museum Director
  • National Army Museum Trading Limited - Museum Director General
  • National Army Museum Foundation - Assistant Director of Development

Further information, including the register, can be found on the ICO website.

If you have a question relating to Data Protection, such as how to amend your privacy preferences (eg what we contact you about), please contact the Records Officer using the online form below, or the postal address in the section above.

Email: Use our online contact form

8. Users under the age of 18 years

Should you be under 18 years of age, please make sure that you obtain a parent/guardian's permission before you provide personal information to the National Army Museum website. Users without this consent are not allowed to provide the Museum with personal information.

Information & Enquiries

Contact the General Enquiries desk: