Privacy Policy

The National Army Museum is fully committed to keeping your personal information safe and secure, in line with the Data Protection Act (1998).

The Act sets out to protect the personal data of all living individuals, which includes facts, opinions and intentions concerning the individual. The processing of personal data incorporates the concepts of obtaining, holding and disclosing information. A full explanation of the principles can be found at www.ico.gov.uk

Contents

1. Statement of intent
2. Information on website users
3. Use of Cookies
4. Disclosing your Personal Information
5. Access to your Personal Information
6. Data Controllers
7. Direct Marketing
8. Users under 18 years

1. Statement of intent

From time to time, you may be asked to submit personal information about yourself (eg name, email address, etc) in order to receive or use the services of the National Army Museum. Whenever you provide such personal information, the National Army Museum will treat that information in accordance with the Data Protection Act (1998) and will not, in any event, share or disclose your data with any other third party without first obtaining your consent.

2. Information on website users

During the course of any visit to the National Army Museum website, the pages which you see, along with something called a 'cookie', are downloaded to your computer (see below for more information on cookies). Most, if not all, websites do this, and that is because 'cookies' allow the website to do useful things like finding out whether the computer (and probably you, its user) has visited the website before and re-using any preferences set from previous visits. Any information that is supplied by 'cookies' can help the National Army Museum to provide you with a better service, and assists the National Army Museum in analysing the profile of you, our visitor.

3. Use of Cookies

A cookie is a piece of information stored on your computer or mobile device by a website you visit.

Cookies are often used to store your settings for a website, such as your preferred language or location. When you return to a site, or move from page to page during a single visit, cookies allow the site to recognise that you are the same visitor.

Cookies can store a wide range of information. However, they only allow websites to gain access to information you provided to them; they can't access or otherwise compromise other data on your computer.

The cookies used on the National Army Museum website do not store any personal data. They are simply there to provide you with a better website experience.

Most internet browsers accept cookies by default. However, if you prefer, you can change your browser settings to approve or deny cookie storage requests, or delete stored cookies automatically when you close your browser.

When you visit the National Army Museum website, if your browser is currently set to accept cookies, you are giving consent for cookies on the National Army Museum site to be stored on your computer. If you do not wish for this to happen, you can disable them in the settings of your browser. The steps for doing this are different for each type of browser. For more information about how to disable cookies in different browsers, visit Aboutcookies.org

If you decline cookies, you will still be able to use the National Army Museum website, but your site usage won't be included in the statistical data we gather. Therefore, we won't be able to take your actions into account when analysing this data and seeking to improve our service based on that analysis.

This is a list of the cookies used on the National Army Museum website. Some of these cookies will only be encountered if using certain functionality on the site, eg visiting one of our microsites or watching a video.

4. Disclosing your Personal Information

When you supply any personal information to the National Army Museum, the Museum incurs legal obligations around the way it handles that data. The information will be collected fairly, and the Museum will let you know how the information will be used and whether it will be passed on to a third party.

Your information will be kept on the Museum's systems for as long as is required for the purpose it was collected, in accordance with the Museum’s Retention Schedule and the Data Protection Act (1998). The National Army Museum will ensure that all personal information supplied is held securely.

5. Access to your Personal Information

You have the right to request access to your personal information by submitting a Subject Access Request. This can be accomplished by writing to the National Army Museum, and providing us with your name, postal address, and/or email address. All formal requests for your personal information must be made in writing, but if you have any questions about this, or require assistance in submitting a written request, you may wish to call the Museum in the first instance.

Computer & Technical Services
National Army Museum
Royal Hospital Road
Chelsea
London
SW3 4HT

Telephone: 020 7730 0717

Email: Use our online contact form

Please note that, in accordance with the Data Protection Act (1998), the Museum:

• may request proof of identity to ensure that the request is valid
• reserves the right to charge a fee of up to £10 for responding to requests for personal data
• will answer your request within 40 calendar days from receipt of the request, in line with the Information Commissioner’s Office’s guidance

For more information, please see the ICO website.

6. Data Controllers

The National Army Museum and its retail branch, National Army Museum Trading Limited, have both notified the Information Commissioner to being processors of personal information. The designated Data Controllers are:

• National Army Museum – Museum Director
• National Army Museum Trading Limited – Museum Director General

Further information, including the register, can be found on the ICO website.

If you have a question relating to Data Protection, such as how to amend your privacy preferences (eg what we contact you about), please contact the Records Officer using the online form below, or the postal address in the section above.

Email: Use our online contact form

7. Direct Marketing

As the National Army Museum's website expands, there will be more opportunities to enhance what is provided to you. From time to time the Museum may provide you with details of other National Army Museum services and products which may be of interest to you and offer you the opportunity to receive information on them. The National Army Museum will keep a record of information provided by you. Please note that any information you provide to the National Army Museum will only be used within the Museum, and will never be supplied to third parties without first obtaining your consent. The only time the National Army Museum may do so is if the Museum is obliged by UK governing law to disclose information to law enforcement agencies as required.

7. Users under the age of 18 years

Should you be under 18 years of age, please make sure that you obtain a parent/guardian's permission before you provide personal information to the National Army Museum website. Users without this consent are not allowed to provide the Museum with personal information.