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Publication Scheme

Last updated: 20 December 2016


The purpose of this Publication Scheme is to demonstrate our commitment to the Freedom of Information Act by publishing information about the Museum. In order to achieve this, the Museum has adopted the Information Commissioner’s approved model Publication Scheme.

We are currently working to improve access to a wide range of information, but if what you are looking for is not available on the website, or you require it in another format, please contact us.


Information that is created by the Museum and included in this Publication Scheme may only be reproduced for the purposes of research or private study. Authorisation to otherwise reproduce material must be obtained from the copyright holder concerned and fees may be charged. If you have any questions concerning this, please contact the Museum.

Appeal and complaints procedure

If you are not happy with the reply to your request or the way your request has been handled by the National Army Museum, you are entitled to follow the appeal and complaints procedure. First you should seek an internal review conducted by the Museum. Requests for internal reviews should be directed to the Assistant Director (Operations). If you are still unhappy with the Museum’s response, you may seek an independent review from the Information Commissioner.

Further information or comments

If you would like further details on the Museum Publication Scheme, access to information, or have any comments about the Scheme, please contact the Records Officer.

The Publication Scheme will be reviewed on an annual basis or when the need arises.


  1. Who we are and what we do
  2. What we spend and how we spend it
  3. What are our priorities and how we are doing
  4. How we make decisions
  5. Our policies and procedures
  6. Lists and registers
  7. The services we offer

1. Who we are and what we do

Roles and responsibilities

Organisational structure

Trustees, management and senior staff

Locations and access arrangements

Contact details

Subsidiary bodies

2. What we spend and how we spent it

Funding agreement / income

Financial statements and budgets

Spending reviews, grants and donations and audit reports

Allowances and expenses

  • Information Available on Request

Pay and grading structure

Procurement and tendering procedures and contracts available for public tender

Forward planning for purchasing exhibits and the forward exhibitions programme

Information on contracts and expenditure

Financial statements for projects and events

Internal financial regulations

  • Information Available on Request

3. What are our priorities and how we are doing

Strategic plans

Annual Report

Reviews of performance

Funding agreement reports

Engagement figures

Privacy impact assessments (PIA)

Service standards

4. How we make decisions

Senior level meetings

5. Our policies and procedures

Conduct of business

Provision of services

Recruitment and employment of staff

Customer service

Records management and personal data

Charging regimes and policies

Collection and collection care

6. Lists and registers

Asset register

Disclosure logs

Register of gifts and hospitality

  • Gifts and Hospitality - Information Available on Request

Register of interests

  • NAM Council members - Information Available on Request

7. The services we offer

Collections and research

Access arrangements


Services and charges

Opportunities for volunteers

Educational Services


Advice and Guidance

Media releases

Information & Enquiries

Contact the General Enquiries desk: