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Terms & Conditions for Ticket Sales

Last updated: 30 January 2012

Admittance to National Army Museum (NAM) ticketed events, such as Celebrity Speakers or Targeted Talks, is permitted only with a valid ticket.

Any event may change or be cancelled without prior notice, usually due to circumstances beyond NAM's control. The Management will offer an alternative performance or refund to the ticket holder in these circumstances.

In the event of cancellation due to circumstances beyond the Museum's control, NAM will only refund the face value of the ticket. We will endeavour to contact ticket holders using either the telephone, email or address details provided at purchase.

Please note: It is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue. NAM cannot guarantee that we will be able to inform the customer of any changes to the event date, time or venue.

Tickets cannot be cancelled or exchanged after purchase unless the event is cancelled, rescheduled or subject to a material alteration.

NAM reserves the right to refuse the admission of a ticket holder to the premises and to require any ticket holder to leave the premises. Ticket holders in possession of audio or video recording equipment and cameras will be refused entry.

NAM will not be liable for refunds in any way if an event or performance is abandoned after half of the event has taken place, due to factors beyond the the Museum's control. This includes Acts of God, power failure and flooding.

Mobile phones, pagers and watches must be silenced before entering the event.

Patrons must ensure that all personal belongings are kept with them at all times. NAM will not accept responsibility for loss of possessions on the premises.

The National Army Museum is a no smoking building.

Lecture Times

For Celebrity Speaker lectures beginning at 2.30pm, doors open at 2.15pm. Questions from the audience are invited at 3.30pm and the book signing takes place at 4.00pm. Doors close at 5.30pm.

For Celebrity Speaker lectures beginning at 7.00pm, the front doors open at 6.00pm, Art Gallery doors at 6.45pm. Questions are invited at 8.00pm and the book signing begins at 8.30pm. Doors close at 9.30pm.

These times are subject to alteration.

Targeted Talks change from event to event. Ticket holders are advised to consult the relevant Targeted Talks page for details.

Information & Enquiries

Contact the General Enquiries desk: