Last updated: 5 April 2013
Visitors are admitted to the Museum at the hours and under the conditions stated below.
Admission to the Museum is free. However, a charge may be made for entry to specified exhibitions within the Museum, from time to time.
The Council reserves the right to refuse admission to the Museum and to the grounds of the Museum to any person, or to require a person already admitted to leave the Museum or its grounds, whose conduct or presence is considered by a responsible officer of the Museum to be causing or liable to cause annoyance to the public, or to endanger or be liable to endanger the public or Museum exhibits, or to be otherwise undesirable.
The leaders or organisers of private parties may be required to divide their parties into groups which are small enough to avoid inconvenience to other visitors.
All children must be accompanied at all times by their parent/guardian/carers.
Except as indicated below, the Museum is open to visitors from 10am until 5.30pm every day of the week.
The Museum is not open on Christmas Eve, Christmas Day, Boxing Day and New Year's Day.
All visitors are required to have left the Museum by the appropriate closing time; visitors may therefore be asked to leave the galleries before the time at which the Museum itself closes.
The Council reserve the right to close all or part of the Museum at any time without prior notice in the interests of security or for other reasons. If it is necessary to close the Museum temporarily during the hours when it is otherwise open, visitors may be prevented from leaving the Museum, in the interest of safety, or security.
There is limited parking for visitors; vehicles belonging to visitors with disabilities may be parked by prior arrangement. All parking is subject to security restrictions which may be imposed without warning, and subject to availability of space. Pedal cycles may be left in spaces provided in the car park. The Council will not accept liability for the loss of or damage to vehicles or pedal cycles which have been left in the Car Park, other than loss or damage caused by the negligence of the Council or their servants.
Suitable clothing should be worn at all times by visitors; dress should not cause annoyance to other visitors or be liable to cause damage to the exhibits, or to be otherwise undesirable; clothing should not be a hindrance to the wearer or others in case of evacuation of the Museum. Shoes should be worn at all times within the Museum.
In the case of fire or terrorist activities the responsible officers employed by the Museum will give where possible, ample warning of danger and take action to evacuate all visitors as quickly as possible, visitors are requested to give those officers every co-operation in the interest of the safety of themselves and others, proceeding as directed to safety.
The Council reserve the right to refuse to allow any bag, case, parcel etc or an article of an obnoxious nature to be brought into the Museum, or to require the person in charge of any bag, case, parcel, etc to submit it for inspection either before it is, or after it has been, brought into the Museum. All bags, cases, parcels and umbrellas may be lodged at the Front Reception. No bag, case, parcel etc may be left unattended anywhere in the Museum. The Council reserve the right to deal with any unattended object in such manner as seems to them best, and will accept no liability for damage which may be caused in consequence.
Visitors may deposit hats, coats, umbrellas and small hand luggage at the Front Reception. The Council reserve the right to refuse to accept any individual item or class of item.
The Council will accept no responsibility for any loss or damage sustained by items deposited at the Front Reception, other than loss or damage caused by the negligence of the Council or their servants.
Visitors bringing privately owned objects in to the Museum for examination should obtain from the Front Reception a pass identifying the object as private property. The issue of this pass in no way asserts or confirms that the object as described is a genuine article and it may not be taken as an indication that it is valuable either intrinsically or financially, or confirming ownership to the carrier.
Visitors may not touch the objects on exhibition unless specifically authorised to do so by the Head of the Department concerned.
All artefacts in the National Army Museum are protected by copyright.
Photography is permitted within the Museum.
Sketching with pencil or crayon is permitted in the Exhibition Galleries. The use of Indian ink is prohibited; other wet materials (water colour, oils, pen and ink other than Indian ink), modelling clay, etc, may only be used if permission is obtained in advance in writing from the Keeper of the Department concerned.
Portable stools belonging to the Museum, which are available on loan free of charge, are situated throughout the Museum. These must be returned to their original location after use. All artefacts are protected by copyright.
The public lectures and film shows held in the Museum are free of charge unless otherwise stated. Large parties may be refused admission to lectures etc. unless prior arrangements have been made with the Museum Education Office.
The Council will not accept liability for any claim arising from the cancellation of a previously advertised lecture, film show, etc.
Smoking is prohibited in all public areas within the Museum building, including the Café.
The consumption of food and drink by visitors is prohibited within the Museum building, except in the Café. Large parties may be refused admission to the Café unless prior arrangements have been made with the Manager of the Café.
Visitors bringing their own food or drink may consume these comestibles outside the building.
The feeding of birds is prohibited.
Guide, Hearing and other assistance dogs are welcome throughout the Museum. No other dog or other live creatures may be brought into the Museum, unless the dog is a Service or Police dog on duty.
The audible playing of radios, tape recorders, musical instruments, etc within the Museum buildings, or within the Forecourt is prohibited, unless specifically required in connection with ceremonies or for education, research or curatorial purposes.
Hand-propelled wheelchairs (lightweight and heavyweight) and a Nordic Walker are available on loan free of charge from the Visitor Services Team at Reception. Visitors own hand-propelled wheelchairs and pushchairs are admitted to the Museum on condition that care is taken to avoid collision with objects on exhibition and with the fabric of the building. Visitors with wheelchairs may use the lifts.
Mechanically- or electrically-propelled wheelchairs may be admitted at the discretion of a responsible officer of the Museum. Should the number of wheelchairs cause concern to the Museum Management due to overcrowding or obstruction, access may be restricted without notice.
Museum Warders in uniform and other responsible officers of the Museum who will identify themselves as such are authorised by the Council to require compliance with these regulations.
BY ORDER OF THE COUNCIL
National Army Museum
The Council of the National Army Museum does not accept any responsibility for visitors' or contractors' property or injury to person whilst on Museum premises. Visitors' property must be lodged with the Reception Desk; a ticket will be issued for it, which must be presented in order to redeem the property. Visitors are requested to declare any valuable items at the time of deposit. Visitors' property is accepted at the discretion of the Director or his representative.
Property is subject to security scrutiny and visitors are requested to cooperate fully with such requests for the safety of the museum, visitors and staff.
The National Army Museum (NAM) will deal with any common law claim on the basis of legal liability, which is to say any claim that arises due to the negligence of the NAM, its servants or agents including, by virtue of its status as an Executive Non-Departmental Public Body (NDPB).
Under no circumstances will responsibility be accepted by the NAM for personal injury or damage to persons or property arising therefrom except that such injury or damage is shown to be caused by NAM negligence.