• CLOSED
  • FREE
  • Chelsea, London
National Army Museum
  • CLOSED
  • FREE
  • Chelsea, London

Coronavirus FAQs

Covid-19 update

It is with regret that once again the National Army Museum must close to the public, following the latest government announcement in response to the Covid-19 pandemic.

We will continue to monitor the situation carefully, so please follow our social channels and check back to this website in the New Year for further announcements concerning reopening arrangements.  

If you have booked to visit us for Play Base, the Templer Study Centre, or to attend one of our events, please review our FAQs below.

Our staff and the external professionals we work with are at the heart of this museum, bringing the history of our Army to life through our world-class collection and public programme. Our visitors are the reason we come to work every day; to share stories of our history, to educate, to inspire and excite. The wellbeing of all involved in the Museum is therefore of the utmost importance and we must play our part in responding to this public health emergency.

Our team will still be working behind the scenes, while complying with government health advice. While our doors may be closed, our website will be well and truly open! It is a fabulous place to explore the history of our Army and our collection.

We will continue to deliver our public programme using our digital channels. You can follow our social media pages or pop back every now and again to see what’s been added online.

Further updates will be posted as we receive further government advice.

FAQs

1. Is the Museum cancelling events?

All in-person events are sadly cancelled until further notice. However, we will continue to broadcast our series of free talks and events, family programme, members and patrons events online. Please check the website for details.

2. How do I cancel my booking and get a refund?

You do not need to cancel your booking, our teams will be in contact will all ticket holders directly. If you have any queries, please contact info@nam.ac.uk. Please bear with us while we work through all of our bookings, as this may take some time. 

3. Is Play Base open?

Play Base will remain closed until further notice. If you have already made a reservation for a future date, our team will be in touch with you to cancel your booking. Please email info@nam.ac.uk if you have any queries.

4. Are schools still allowed to visit the Museum?

We are not able to offer school visits to the Museum at this time. For more information on how we can support you remotely with virtual workshops, please visit our Schools pages.

5. Is the Templer Study Centre still open?

The Templer Study Centre is temporarily closed for public visits until further notice. You may still be able to access documents for your research via our Online Collection

6. How long is the Museum closed for?

The Museum will open again in the New Year. We will await further government communications on this.

7. How do I keep up to date with any changes to the Museum's plans?

We will communicate any updates via our website and social media channels, as well as via our newsletter, if announcing our reopening.

If you have been dealing directly with a member of our team, we will endeavour to contact you and keep you updated with the current situation.

8. Is the collection safe?

Over 1 million objects and archives are preserved by the National Army Museum for the nation. They are stored in accordance with best museum practices and monitored 24 hours a day to ensure temperature and humidity are at the correct levels.

Last updated: 12 January 2021

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"First time @NAM_London today. Thoroughly enjoyed it. Thought the presentation & interpretation made the subject accessible..."