Coronavirus FAQs

Covid-19 update

The National Army Museum will be closed to the public from 18 March until further notice following the latest government guidance in response to the Covid-19 outbreak.

If you have booked to visit us for Play Base, the Templer Study Centre, or to attend one of our events, please review our FAQs below to take steps for a refund or rebooking in the future.

Our staff and the external professionals we work with are at the heart of this museum, bringing the history of our Army to life through our world-class collection and public programme. Our visitors are the reason we come to work every day; to share stories of our history, to educate, to inspire and excite. The wellbeing of all involved in the Museum is therefore of the utmost importance and we must play our part in responding to this public health emergency.

Our team will still be working behind the scenes, while complying with government health advice. We will endeavour to share stories and keep you entertained during this time of crisis; while our doors may be closed, our website will be well and truly open! It is a fabulous place to explore the history of our Army and our collection.

You can follow our social media pages or pop back every now and again to see what’s been added online.

Further updates will be posted as we receive further government advice.

FAQs

1. Is the Museum cancelling events?

All events are sadly cancelled until further notice, with the intention to begin running them again as soon as we are advised to do so. Please check the website before visiting.

2. How do I cancel my booking and get a refund?

Please contact the Museum by emailing info@nam.ac.uk who will be able to direct your request to the appropriate team. Please bear with us while we work through all the enquiries, as this may take some time. 

3. Is Play Base still open?

Play Base is temporarily closed until further notice. If you have already made a reservation for a future date, please email info@nam.ac.uk to obtain a refund.

4. I have a birthday party booked – will it still take place?

If you haven’t heard from your party organiser already, please email birthdays@nam.ac.uk to discuss your event.

5. Is the Templer Study Centre still open?

The Templer Study Centre is temporarily closed for public visits until further notice. You may still be able to access documents for your research via our Online Collection

6. How long is the Museum closed for?

The Museum will be taking all necessary measures as communicated by the government and only reopening upon the advice that it is safe to do so.

7. How do I keep up to date with any changes to the Museum's plans?

We will communicate any updates via our website and social media channels, as well as via our newsletter, if announcing our reopening.

If you have been dealing directly with a member of our team, we will endeavour to contact you and keep you updated with the current situation.

8. Is the collection safe?

Over 1 million objects and archives are preserved by the National Army Museum for the nation. They are stored in accordance with best museum practices and monitored 24 hours a day to ensure temperature and humidity are at the correct levels.

Last updated: 17 March 2020

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"First time @NAM_London today. Thoroughly enjoyed it. Thought the presentation & interpretation made the subject accessible..."