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Access to the Collection

Last updated: 6 May 2016

The National Army Museum is undertaking a major redevelopment project called Building for the Future. This will see the radical redevelopment of the Chelsea building which will require it to close on 30 April 2014 until 2017.

A number of services will also be limited during this period of time and access to the Collection may be constrained.

How can I access the Books and Archives collections?

Until Thursday 28 July 2016 books and archives can be viewed on Thursdays at the reading room at the National Army Museum Store, Stevenage. After this date, public access to our archives will be temporarily suspended for several months. During this time we will be getting ready for the move back to the new Templer Study Centre located within the redeveloped Chelsea museum.

How can I access other items from the Collection?

Until Friday 29 July 2016 other items from the Collection can be viewed at the reading room at the National Army Museum Store, Stevenage. Public access will then be temporarily suspended while we move and install the objects into the new museum.

Please note: During the redevelopment project not all Collection items will be available to view.

Access to Collection via the National Army Museum Store, Stevenage

Making an order:

All requests to view Collection items must be made via the NAM email account or over the phone with a member of NAM staff on 0207 730 0717. Requests must be made at least ten days in advance of your planned visit, and are strictly by appointment.

Existing readers will need to bring their NAM Reader’s Ticket with them. New readers must bring a form of photo ID and proof of current address in order to obtain a reader’s ticket (eg driving licence, passport, utility bill, etc).

If a car parking space is required, this must be booked at the same time as making the appointment.

Information required:

When making your appointment you must provide the accession numbers for the material you wish to view. These can be found by searching on our Online Inventory:


Appointments are offered on Thursdays only for books and archives. All other material can be viewed by appointment on both Thursdays and Fridays. They will be made on a first come, first served basis and will be available between 9.30am and 4.45pm only. We recommend booking early to avoid disappointment as the site can only accommodate a limited number of users.

You will be able to purchase scans and/or photocopies of items from our Collection, subject to standard copyright laws.

Location: 2 Caxton Way, Stevenage, Herts, SG1 2DF

Please note: There is no lunch-room space for visitors to bring their own packed lunches. Therefore, all food will need to be consumed off-site. The nearest place to buy food and drink is a short walk away.


A photocopy service is available to researchers at Stevenage, although larger quantities may need to be posted later. Items that cannot be photocopied include:

  • Items over 50 years old
  • Photographs, prints and drawings
  • Delicate or fragile items (at staff discretion)
  • Items with unsuitable bindings (at staff discretion)
  • Items with copyright restrictions

Photocopy charges:

  • A4 - 36p per sheet
  • A3 - 46p per sheet

Please note: Although digital photography by researchers is not permitted, an imaging service is available for items too old or delicate to photocopy. Copies of photographs can be obtained from our Picture Library.

Other ways to access the Collection

Access to selected items from the Collection of the National Army Museum is provided free of charge through online resources including our Online Collection. We also host a range of online exhibitions that highlight the role of the British Army, presenting many aspects of the Museum’s fascinating Collection.

You can also see the National Army Museum's Collection through a series of special displays, events and education programmes taking place around the country. See our Events section for further details.

The Museum meets its obligations to provide information about the Collection under the terms of the Freedom of Information Act 2000, but where certain costs are incurred the Museum is entitled to make a charge.


For information about borrowing items from the Collection, please visit our Guide to Borrowing from the National Army Museum.

Enquiries about the Collection

Where information is not already available, enquires about the Museum's Collection can be sent to Enquiries will be answered in order of receipt within 20 working days, as required by the Freedom of Information Act 2000. Further information can be found on our Research Enquiries page.

Disability access

If you have a disability or specific access requirement, please make this clear in your initial enquiry so that your needs can be met or reasonable adjustments can be made where possible.

There are two disabled parking bays available in the car park at the Stevenage site and ramped access to the main entrance and ground floor where items may be viewed. Also on the ground floor are two accessible toilets.

Information & Enquiries

Contact the General Enquiries desk: