Membership terms and conditions

Contact information

By becoming a Member or Patron ('Members') of the National Army Museum (‘the Museum’), you agree to the Museum using your details to process and manage your Membership and to provide you with Membership services. This will include notifying you (by post, email or telephone) when there are changes to your Membership scheme, or when your Membership is due for renewal. The Museum will also keep in touch with you to share relevant news relating to Membership, events, services and fundraising.

You can manage your communication preferences at any time or unsubscribe from mail or emails by following the instructions included in the communications that you have received from the Museum.

The Museum will use your personal information in accordance with data protection legislation in force from time to time.

We take your privacy seriously and we will not share your personal information with third parties for marketing purposes without your consent.

Sometimes we outsource some Membership functions, such as payment services. In such cases, we have processes in place to ensure the safe processing of your personal data.

From time to time the Museum may contact lapsed and cancelled Members who have signed up to receive marketing communications from the Museum by email, mail or phone. If lapsed or cancelled Members prefer not to be contacted for this purpose, they should unsubscribe by following the instructions included in the communications that are received from the Museum.

You may contact our Patrons & Membership Team by email, mail or phone at:

National Army Museum
Royal Hospital Road
London
SW3 4HT

Phone: 020 7730 0717
Email: membership@nam.ac.uk

Your membership

The Museum’s Membership Schemes offer a range of Membership benefits.

On payment of an annual fee, your Membership will last for 12 months, until the last day of the month on which the Membership is due to expire.

The Museum shall determine and publish application and renewal fees from time to time and will notify Members of changes ahead of annual renewals.

Subject to your statutory rights to cancel (see below), a Membership fee shall not be refunded.

The Museum reserves the right to offer time-limited discounts or incentives on Membership subscriptions from time to time. These will only be available to Members joining or renewing within the time frame specified.

When you chose to become a Member of the Museum, you agree to authorise payment via our payment service.

If you request the Museum to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment by our payment service, you are entitled to a full and immediate refund of the amount paid. If you receive a refund you are not entitled to, you must pay it back when Museum asks you to.

Recurring payments

Where you have agreed to a recurring credit card payment to renew your Membership, a single annual payment will be taken at the start of each Membership year.

If you agree to pay your Membership fee by recurring credit card payment, you will receive a discount to your Membership fee.

Four weeks before the renewal date of your Membership, the Museum will contact you to ask whether you wish to renew your Membership and to remind you that your payment is due.

If you wish to cancel your recurring credit card payment, you must notify the Patrons & Membership Team at least 14 working days before your Membership expiry date.

In case of difficulties when collecting a recurring card payment, the Museum will contact you.

Your right to cancel

If you pay your Membership fee online, by phone or by post, you have the right to cancel your Membership order within 14 working days and receive a full refund. To cancel an order, you must contact the Museum via email at membership@nam.ac.uk.

If you wish to cancel your recurring credit card payment, you must notify Patrons & Membership Team at least 14 working days before your Membership expiry date.

If Membership is bought on-site at the Museum, you do not have the right to cancel your Membership.

Annual Membership subscriptions are non-refundable. If you cancel part way through your Membership year, you are not entitled to a partial refund.

If you cancel your Membership in accordance with your right to cancel, we will reimburse your Membership fee.

If you cancel your Membership, you must return your Membership pack (including your Membership Card) not later than 14 days from the day on which you communicate your cancellation to the Museum.

If the Membership Pack (including your Membership Card) is returned partly or fully used, you will not be eligible for a refund.

Membership benefits

Membership of the Museum offers a range of benefits which are listed online:

• Members: https://www.nam.ac.uk/support-us/members
• Patrons: https://www.nam.ac.uk/support-us/patrons

The Museum may, from time to time, review the range of benefits on offer to you and reserves the right to change entry rights. We will communicate these changes to Members in advance by email, mail and on our website.

The Museum shall issue each named adult Member with a Membership card as evidence of Membership.

If for any reason a Membership card is not issued or delivered to a Member, the Member shall still be able to enjoy their Membership benefits by providing proof of identify and purchase.

If a Membership card is lost or damaged, a replacement card shall be issued free of charge, on the first occasion.

Membership cards can only be used by the named member. Proof of identity may be requested on presentation of your membership card.

Members will be required to present a valid Membership card to enjoy the following benefits:

• A programme of exclusive Member Events based on a vibrant mix of military history and current policy.
• Free subscription to the National Army Museum magazine, 'Muster'.
• Free and unlimited entry to our exhibitions, including Member-only curated tours.
• A series of Member-only walking tours exploring London’s military heritage (additional cost may apply).
• 15% discount in the Café and 15% discount in the Shop (on full-price merchandise).

In addition to the benefits of being a Member, Patrons of the Museum may enjoy the following benefits:

• A programme of battlefield walks across Europe and Commonwealth countries, exploring the ground of forgotten campaigns.
• Private dinners hosted by the Director with extraordinary talks from serving military and eminent historians.
• Invitations to relaxed and informal receptions hosted by the Museum.

Renewal notifications and expiry of membership

Your annual Membership will be due for renewal on the last day of the twelfth month of your Membership.

Members will be sent a renewal notice in the month before their expiry date.

Members who pay their renewal fee late, but no more than three months after their renewal due date, will have their Membership renewal backdated to the renewal due date, to ensure there is no break in Membership cover, so that benefits can continue to be enjoyed seamlessly.

Any unused Membership benefits will expire at the end of the Membership period and cannot be carried forward into subsequent years.

Obligations of membership

Members shall act in the best interests of the Museum and in a manner that contributes to the achievement of the objectives of the Museum. While on Museum premises, a Member must act in an appropriate manner so as not to cause offence or annoyance to other visitors.

A Member must notify the Museum of any change of address and contact details for communication as soon as is possible. The Museum will not be responsible for losses of any kind, including loss of benefits, that may arise as a result of the failure of a Member to advise the Museum of a change of address or contact details.

Rejection or termination of membership

The Museum may reject any application for Membership of the Museum where an individual or corporate body, association or organisation appears to be ineligible for Membership or for any other reason where they consider it to be in the interest of the Museum to do so.

The Membership of an individual or Member organisation shall be terminated (i) if payment of any Membership fee has not been received by the Museum within three months of the due date; or (ii) if after considering a complaint concerning the conduct of an individual Member the Head of Membership is of the view that Membership should be terminated.