This statement primarily applies to the www.nam.ac.uk domain, but also references plans for the collection.nam.ac.uk subdomain.
These websites are run by the National Army Museum. We want as many people as possible to be able to use them and have therefore tried to make them simple to use with clear design and content. Visitors should be able to:
AbilityNet has advice on making your device easier to use if you have a disability.
Parts of this website are not fully accessible. For example:
If you need information on this website in a different format - such as accessible PDF, large print, easy read, audio recording or braille - please email email@example.com. We will consider your request and reply within 20 working days.
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we're not meeting accessibility requirements, please email firstname.lastname@example.org.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
We have a multilingual visitor experience team. Staff members have undertaken autism awareness and dementia training.
Our main and group entrance are both accessible by wheelchair. Our main entrance is level access from the Royal Hospital Road, and our group entrance is accessed by ramp. We can also offer wheelchairs to use within the venue.
There is lift access to every floor of the Museum, from two centrally located lifts. Stairs are also available.
Fixed seating is available throughout the galleries. There is a mix of seating with and without arm rests available in all public areas, including the Café and outdoor area.
We have toilets on every floor, and disabled access toilets on the ground and lower ground floor. We also have a Changing Places facility on the ground floor. The toilets near the Café are unisex.
We welcome all assistance dogs.
Find out how to contact us for more information on the accessibility of the venue.
The National Army Museum is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Some images do not have a text alternative. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
Some interactive elements are not fully keyboard accessible. This includes the controls on the audio player used in a small number of articles, and the hamburger navigation menu (if viewed at 200% and above). This fails WCAG 2.1 success criterion 2.1.1 (keyboard).
Access to the buttons on listings cards may be unclear owing to the current solution for setting focus. This also relates to WCAG 2.1 success criterion 2.1.1 (keyboard).
Headings on some pages are not in a logical nested order, or heading levels are skipped. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships), and requires a redesign of the overall typographic hierarchy.
The background image used on the 'Join the conversation' section sometimes results in insufficient colour contrast with foreground text. This fails WCAG 2.1 success criterion 1.4.3 (colour contrast).
We are initiating a complete overhaul of our online collection service, available through the subdomain collection.nam.ac.uk. We therefore deem it a higher priority at this time to proceed with the planning and development of this new service, with accessibility built in from the start, than to address the accessibility issues relating to the current service identified during the most recent audit. We have published a disproportionate burden assessment relating to this topic.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
However, some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs and Word documents with information on how users can access or register for our services, or apply for jobs and volunteering roles.
We plan to undertake further training with regard to designing accessible PDF and Word documents, and to either fix these or replace them with accessible HTML pages.
Any new PDFs or Word documents we publish will meet accessibility standards.
We have no current plans to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
We have no current plans to provide transcripts of all archival documents and other collection items reproduced and displayed on the website because reproductions of items in heritage collections are exempt from meeting the accessibility regulations.
Our accessibility roadmap below shows how and when we plan to improve accessibility on this website.
This statement was prepared on 23 September 2020. It was last reviewed on 26 May 2021.
This website was last tested for compliance with WCAG 2.1 (level A and level AA) in January 2020. We carried out an access audit using an automated validator to check the website and content, as well as access user testing with assistive technology users. The audit and testing was performed by Shelley Boden in collaboration with Surface Impression.
We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) to decide on a sample of pages to test.