Re-opened after a £23.75 million transformation, the National Army Museum has a mission to tell the story of our Army and the people who have served in it. Through five thematic galleries and our innovative exhibition and events programme, the public can explore what it's like to be a soldier, find out why we fought in conflicts (past and present), and discover the impact the Army has had on our society.
We are seeking a Birthday Party and Play Base Coordinator to join our passionate and dedicated team. This is a key role in ensuring that our popular birthday party packages are delivered from conception to conclusion, to world class standards and sales targets and key performance indicators are achieved. You will be responsible for coordinating the successful lead up to the party and on the day delivery. You will also be responsible for operational coordination and maximising income through Play Base (early years facility) and our external classroom hire, to ensure the delivery of excellent customer service.
The successful candidate will have at least 2 years’ experience in an events, customer/ visitor experience background, be able to confidently lead on children’s birthday parties with high level clients, enjoy working with children and families, be a team player, enjoy interacting with visitors, have a positive outlook and possess an understanding of how to apply selling skills to drive sales and conversion. We are looking for someone with excellent organisational skills, who is able to confidently communicate with a diverse range of visitors, and is committed to delivering an outstanding customer experience to maximise income. Enthusiastic, personable and motivated, our ideal candidate will thrive in bringing an event together and enjoy growing income and reputation.
Please note that this vacancy may close early depending upon the number of applications received.
We are seeking to appoint a Librarian who will work as part of the Research and Academic Access team delivering public access to our collections, and care for and grow our world-class British military history library collections. Your role will be integral to the way the public access the Museum’s collections in the Templer Study Centre, and you will take responsibility for managing the library collection of over 60,000 books and periodicals – one of the largest British military history collections in the UK.
This is a great opportunity for an experienced librarian looking for a subject-specialist library, with an interest in British military history, or someone looking to take the lead in growing and caring for a world-class library collection. Your expertise in information and library science will help deliver the Museum’s reclassification project and ensure the library collection is managed to the highest industry standards.
We are seeking to appoint an Exhibition Designer who will help bring the Museum’s collections and stories to life through work on our permanent gallery refreshment programme. You will work with a cross-functional team, working in both 2D and 3D, enabling our content to reach a wide range of the Museum’s audiences.
A strong team player with creativity and a practical mind-set, you will work within an agile framework to help bring world-class exhibitions to fruition and build on the Museum’s track record of producing engaging, informative and compelling content.
We are seeking to appoint a Learning Producer whose focus will be on coordinating, delivering and evaluating a vibrant, original, relevant and fun participatory schools programme which leverages the Museum collection, resources and the expertise of the Museum team.
The Learning Producer will be responsible for preparing and delivering education sessions, coordinating school visits and managing our extensive handling collection and learning resources.
We are seeking to appoint a Retail and Admissions Supervisor to join our passionate and dedicated team. This is a key role in ensuring that all income opportunities are maximised through our commercial activities, including Retail, Admissions and Play Base (Early Years Space). You will be responsible for line managing and leading the team to achieve sales targets and key performance indicators and delivering a world-class and engaging service for all our visitors.
The successful candidate will have at least 2 years’ supervisory experience in a retail, customer/visitor experience operation, be a team player, enjoy interacting with visitors, have a positive outlook and possess an understanding of how to apply selling skills to drive sales and key performance indicators; with and through a team. We are looking for someone with excellent organisational skills, who is able to confidently communicate with a diverse range of visitors and committed to delivering an outstanding customer experience to maximise income. Enthusiastic, personable and motivated, our ideal candidate will thrive in leading a team to deliver results and continuing to grow our income.
Please note that the vacancy for Retail and Admissions Supervisor may close early depending on the number of applications received.
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Due to the high volume of applications that we receive, we are unable to acknowledge receipt (unless specifically requested) or provide information on why an applicant has not been shortlisted.
Therefore, if you have not heard back from us within two weeks of the closing date, please assume that your application has been unsuccessful. However, we are grateful for the interest you have shown.Application guidance notes Rewards and benefits
The National Army Museum employs staff in all of the specialist areas relating to our collections: Curatorial and Collections Management, Digital, Exhibitions and Interpretation, Learning, Photography and Image Library, and Public Programmes.
In addition, we have staff providing other services including Commercial and Visitor Experience, Computer and Technical Services, Development Fundraising, Facilities, Finance and Administration, Human Resources, Marketing and Communications, and Records Management.
The Museum employs around 80 members of staff in both full and part-time positions, who are located either in the Museum at Chelsea, or at our purpose-built storage and conservation facility at Stevenage. A team of volunteers supports our work.