• 10.00am - 5.30pm
  • FREE
  • Chelsea, London
National Army Museum
  • 10.00am - 5.30pm
  • FREE
  • Chelsea, London


A member of the National Army Museum's Visitor Experience team

A member of the National Army Museum's Visitor Experience team

The National Army Museum has a mission to tell the story of our Army and the people who have served in it. Through five thematic galleries and our innovative exhibition and events programme, the public can explore what it's like to be a soldier, find out why we fought in conflicts (past and present), and discover the impact the Army has had on our society.

Visitor Welcome and Retail Sales Assistant

  • Salary: London Living Wage
  • Contract type: Full-Time, Permanent Appointment
  • Location: London
  • Closing date: 6 April 2023, 12.00pm (noon)
  • Interview date: 12 April 2023
  • Downloads: Job description (123KB) / Person specification (30KB)

We are seeking a Visitor Welcome and Retail Sales Assistant to join our passionate and dedicated team. This is a key role in ensuring that the Museum delivers world-class, welcoming and engaging service at our Welcome Desk and family focused Early Years soft-play space. You will also drive sales by using exceptional selling skills in our shop and in helping the Museum achieve its sales targets across a breadth of commercial activities.

The successful candidate will have retail and or customer service experience, be a team player, enjoy interacting with visitors, have a positive outlook and possess an understanding of how to apply selling skills to drive sales and key performance indicators.  

We have the following vacancy:

  • Full-Time, working 5 days out of 7 (includes some weekends), 37.5 hours (net) per week

For further information, please email the Department of Human Resources - hr@nam.ac.uk.

Application process

Send your completed application form to hr@nam.ac.uk

application form (word)

Reimbursement of reasonable travel expenses is available for all candidates attending an interview.

Due to the high volume of applications that we receive, we are unable to acknowledge receipt (unless specifically requested) or provide information on why an applicant has not been shortlisted.

Therefore, if you have not heard back from us within two weeks of the closing date, please assume that your application has been unsuccessful. However, we are grateful for the interest you have shown.

Application guidance notes Rewards and benefits

The National Army Museum employs staff in all of the specialist areas relating to our collections: Curatorial and Collections Management, Digital, Exhibitions and Interpretation, Learning, Photography and Image Library, and Public Programmes.

In addition, we have staff providing other services including Commercial and Visitor Experience, Computer and Technical Services, Development Fundraising, Facilities, Finance and Administration, Human Resources, Marketing and Communications, and Records Management.

The Museum employs around 80 members of staff in both full and part-time positions, who are located either in the Museum at Chelsea, or at our purpose-built storage and conservation facility at Stevenage. A team of volunteers supports our work.

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"First time @NAM_London today. Thoroughly enjoyed it. Thought the presentation & interpretation made the subject accessible..."