• 10.00am - 5.30pm
  • FREE
  • Chelsea, London
National Army Museum
  • 10.00am - 5.30pm
  • FREE
  • Chelsea, London

Jobs

A member of the National Army Museum's Visitor Experience team

A member of the National Army Museum's Visitor Experience team

The National Army Museum has a mission to tell the story of our Army and the people who have served in it. Through five thematic galleries and our innovative exhibition and events programme, the public can explore what it's like to be a soldier, find out why we fought in conflicts (past and present), and discover the impact the Army has had on our society.

Membership and Patrons Manager

  • Salary: £37,000pa (plus benefits)
  • Contract: Full-Time, Permanent Appointment
  • Location: London
  • Closing date: 2 December 2022, 12.00pm (noon)
  • Interview date: 12 December 2022
  • Downloads: Job Description (94KB) | Person Specification (76KB)

We are seeking to appoint a Membership and Patrons Manager, who will be responsible for maximising engagement and contribution through the Museum’s Individual Giving Programme for both existing members, and in attracting new members to meet a set of ambitious targets.

This is an exciting opportunity to join our growing and dedicated team as the Museum seeks to increase its audience and supporter network, engaging them with the history and traditions of the Army and the soldiers who have served in it. The Membership and Patrons Manager will look for opportunities to increase the support of individuals giving both in the Museum and online.

Experience of managing fundraising activity for Membership or Patron Schemes, or Individual Giving is essential. Flexible working arrangements are available.

Events Assistants (Venue Hire)

  • Salary: £25,388pa (plus benefits)
  • Contract: Full-Time, Permanent Appointment
  • Location: London
  • Closing date: 2 December 2022, 12.00pm (noon)
  • Interview date: 12 December 2022
  • Downloads: Job Description (150KB) | Person Specification (104KB)

We are seeking Events Assistants to join our growing, passionate and dedicated team. This is a role in which you will be the initial point of contact for all corporate and Army event hire enquiries. The successful candidate will manage and co-ordinate event hire enquiries and use exceptional communication skills to engage clients, ensuring that our reputation is maintained, while generating income opportunities.

The successful candidate will have at least 6 months' experience in an events, hospitality or customer-facing operation, be highly organised, be able to multi-task, be a team player, enjoy interacting with clients, have a positive outlook and will be hands-on in the planning, co-ordination and set up of events.

Enthusiastic, personable and motivated, the successful candidate will be able to confidently take on responsibility and relish the opportunity to make a positive contribution to the growth of our venue hire offer and further develop their skills and knowledge.

Visitor Welcome and Retail Sales Assistants

  • Salary: London Living Wage
  • Contract: Full-Time and Part-Time, Permanent Appointment
  • Location: London
  • Closing date: 2 December 2022, 12.00pm (noon)
  • Interview date: 6 December 2022
  • Downloads: Job Description (126KB) | Person Specification (30KB)

We are seeking Visitor Welcome and Retail Sales Assistant to join our passionate and dedicated team. This is a key role in ensuring that the Museum delivers world-class, welcoming and engaging service at our Welcome Desk and family focused early years soft play space. You will also drive sales by using exceptional selling skills in our shop and in helping the Museum achieve its sales targets across a breadth of commercial activities.

The successful candidates will have retail and or customer service experience, be a team player, enjoy interacting with visitors, have a positive outlook and possess an understanding of how to apply selling skills to drive sales and key performance indicators.

We have the following vacancies:

  • Full-Time, working 5 days out of 7 (includes some weekends), 37.5 hours (net) per week
  • Part-Time, working 4 days out of 7 (includes some weekends), 24 hours (net) per week
  • Part-Time, working 2 days out of 7 (weekends), 15 hours (net) per week

Application process

Send your completed application form to hr@nam.ac.uk

application form (word)

Reimbursement of reasonable travel expenses is available for all candidates attending an interview.

Due to the high volume of applications that we receive, we are unable to acknowledge receipt (unless specifically requested) or provide information on why an applicant has not been shortlisted.

Therefore, if you have not heard back from us within two weeks of the closing date, please assume that your application has been unsuccessful. However, we are grateful for the interest you have shown.

Application guidance notes Rewards and benefits

The National Army Museum employs staff in all of the specialist areas relating to our collections: Curatorial and Collections Management, Digital, Exhibitions and Interpretation, Learning, Photography and Image Library, and Public Programmes.

In addition, we have staff providing other services including Commercial and Visitor Experience, Computer and Technical Services, Development Fundraising, Facilities, Finance and Administration, Human Resources, Marketing and Communications, and Records Management.

The Museum employs around 80 members of staff in both full and part-time positions, who are located either in the Museum at Chelsea, or at our purpose-built storage and conservation facility at Stevenage. A team of volunteers supports our work.

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"First time @NAM_London today. Thoroughly enjoyed it. Thought the presentation & interpretation made the subject accessible..."