Transformed through a £23.75 million investment, the Museum’s mission is to connect people with the British Army and its soldiers. Through five new galleries the public can explore what it’s like to be a soldier, why we fought in conflicts (past and present), and discover British society’s relationship with the Army.

Events Assistant (Venue Hire)

Closing date: 14 January 2019

We are seeking to appoint an Events Assistant with responsibility for maximising revenue from the Museum's spaces, and proactively selling and assisting in all areas of the co-ordination and delivery of commercial hire and events. The job-holder will be the initial point of contact for all incoming events enquiries supporting the development of the Museum's reputation as a venue, and providing world-class service to enhance the client and guest experience.

Job description (54KB) | Person specification (29KB) | Application form (89KB)

Readers Services Officer

Closing date: 4 January 2019, 12pm (noon)

We are seeking to appoint a Readers Services Officer to work with the Museum's books and archives collections, primarily through assisting in the running of the Templer Study Centre reading room and management of the Archive Store. As well as invigilation of the reading room, this will include store management, cataloguing, revisiting collections and research projects.

This is a public-facing role with a strong emphasis on providing excellent customer service to museum visitors.

Job description (52KB) | Person specification (27KB) | Application form (89KB)

Visitor Experience Assistants

Closing date: 4 January 2019, 12pm (noon)

We are seeking to appoint Visitor Experience Assistants (1 x full-time position and 2 x part-time weekend positions) to deliver a welcoming, engaging and memorable visit to all of our visitors. Your role will be integral to telling the story of Our Army through our collections within the galleries and the delivery and continued development of our world-class visitor experience.

We are looking for people who are customer-focused, pro-active in engaging with our visitors, confident talking knowledgably and passionately about our collection and ensuring our visitors have an enjoyable, safe and secure visit. There is also a requirement to act as the initial point of contact for general and telephone enquiries on a rota basis.

Job description (48KB) | Person specification (35KB) | Application form (89KB)

Retail and Admissions Manager

Closing date: 1 January 2019

We are seeking to appoint a Retail and Admissions Manager who will maximise income through our commercial activities including Visitor Welcome, Cloakroom, Museum Shop, Play Base (Early Years facility) and its associated Birthday Party offer. Through effective planning and sales awareness, you will be responsible for leading on, driving and achieving sales and KPI targets across all commercial activities and ensuring that the Museum's mission, vision and values are delivered holistically across all visitor touch points.

Minimum 2 years' proven management experience in a retail, customer/visitor experience operation is essential.

Job description (52KB) | Person specification (29KB) | Application form (89KB)


Application process

Send your completed application form to

application form (word) application form (pdf)

Due to the high volume of applications that we receive, we are unable to acknowledge receipt (unless specifically requested) or provide information on why an applicant has not been shortlisted.

Therefore, if you have not heard back from us within two weeks of the closing date, please assume that your application has been unsuccessful. However, we are grateful for the interest you have shown.

Application guidance notes Rewards and benefits

The National Army Museum employs staff in all of the specialist areas relating to our collections: Curatorial and Collections Management, Digital, Exhibitions and Interpretation, Learning, Photography and Image Library, and Public Programmes.

In addition, we have staff providing other services including Commercial and Visitor Experience, Computer and Technical Services, Development Fundraising, Facilities, Finance and Administration, Human Resources, Marketing and Communications, and Records Management.

The Museum employs around 80 members of staff in both full and part-time positions, who are located either in the Museum at Chelsea, or at our purpose-built storage and conservation facility at Stevenage. A team of volunteers supports our work.

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"First time @NAM_London today. Thoroughly enjoyed it. Thought the presentation & interpretation made the subject accessible..."