Re-opened after a £23.75 million transformation, the National Army Museum has a mission to tell the story of our Army and the people who have served in it. Through five thematic galleries and our innovative exhibition and events programme, the public can explore what it's like to be a soldier, find out why we fought in conflicts (past and present), and discover the impact the Army has had on our society.
We are are seeking 2 Retail and Admissions Supervisors to join our passionate and dedicated team. This is a key role in ensuring that all income opportunities are maximised through our commercial activities, including Retail, Admissions and Play Base (Early Years Space). You will be responsible for line managing and leading the team to achieve sales targets and key performance indicators and delivering a world class and engaging service, for all our visitors.
The successful candidates will have at least 2 years’ supervisory experience in a retail, customer/visitor experience operation, be a team player, enjoy interacting with visitors, have a positive outlook and possess an understanding of how to apply selling skills to drive sales and key performance indicators; with and through a team. We are looking for someone with excellent organisational skills, who is able to confidently communicate with a diverse range of visitors and committed to delivering an outstanding customer experience to maximise income. Enthusiastic, personable and motivated, our ideal candidate will thrive in leading a team to deliver results and continuing to grow our income.
We have the following vacancies:
Retail and Admissions Supervisor, working 3 days out of 7 (Wednesday to Friday) 22.5 hours (net) per week.
Retail and Admissions Supervisor, working 2 days out of 7 (Weekends) 15 hours (net) per week.
We are seeking a part time Visitor Welcome and Retail Sales Assistant to join our passionate and dedicated team. This is a key role in ensuring that the Museum delivers world class, welcoming and engaging service at our welcome desk and family focussed early years soft play space. You will also drive sales by using exceptional selling skills in our shop and in helping the Museum achieve its sales targets across a breadth of commercial activities.
The successful candidates will have retail experience, be a team player, enjoy interacting with visitors, have a positive outlook and possess an understanding of how to apply selling skills to drive sales and key performance indicators.
We have the following vacancies:
Visitor Welcome and Retail Sales Assistant, working 3 days out of 7 (4 hours/day, 12 hours/week).
Visitor Welcome and Retail Sales Assistant, working 2 days out of 7 (Weekends) 15 hours (net) per week.
Please note: This vacancy may close early if sufficient applications are received.
Send your completed application form to firstname.lastname@example.org form (word)
Due to the high volume of applications that we receive, we are unable to acknowledge receipt (unless specifically requested) or provide information on why an applicant has not been shortlisted.
Therefore, if you have not heard back from us within two weeks of the closing date, please assume that your application has been unsuccessful. However, we are grateful for the interest you have shown.Application guidance notes Rewards and benefits
The National Army Museum employs staff in all of the specialist areas relating to our collections: Curatorial and Collections Management, Digital, Exhibitions and Interpretation, Learning, Photography and Image Library, and Public Programmes.
In addition, we have staff providing other services including Commercial and Visitor Experience, Computer and Technical Services, Development Fundraising, Facilities, Finance and Administration, Human Resources, Marketing and Communications, and Records Management.
The Museum employs around 80 members of staff in both full and part-time positions, who are located either in the Museum at Chelsea, or at our purpose-built storage and conservation facility at Stevenage. A team of volunteers supports our work.