• 10.00am - 5.30pm
  • FREE
  • Chelsea, London
National Army Museum
  • 10.00am - 5.30pm
  • FREE
  • Chelsea, London

Jobs

A member of the National Army Museum's Visitor Experience team

A member of the National Army Museum's Visitor Experience team

The National Army Museum has a mission to tell the story of our Army and the people who have served in it. Through five thematic galleries and our innovative exhibition and events programme, the public can explore what it's like to be a soldier, find out why we fought in conflicts (past and present), and discover the impact the Army has had on our society.

Brand and Campaigns Manager

  • Salary: £37,850pa (plus benefits)
  • Contract type: Full-Time, Permanent Appointment
  • Location: London
  • Closing date: 3 March 2023, 12.00pm (noon)
  • Interview date: 15 March 2023
  • Downloads: Job description (105KB) / Person specification (70KB)

We are seeking a creative and confident Brand and Campaigns Manager to take the tactical lead on paid marketing activity at the National Army Museum. This is an exciting time as we undertake our gallery refresh programme and build the Communications and Campaigns department. Enthusiastic, personable and motivated, our ideal candidate will thrive as part of a new team and will see their ideas come to life.

We are looking for someone who can manage dynamic and targeted campaigns that raise awareness of the National Army Museum. You will be responsible for championing the National Army Museum brand, tone of voice and visual identity. You will also be responsible for supporting the annual Chelsea History Festival and creating a network of local partners to grow the Chelsea area as a cultural destination.
            
The successful candidate will have at least two years’ experience in a marketing or email campaigns role and confidently lead on end-to-end planning, developing and deploying of campaigns. You will be a team player, enjoy interacting with external stakeholders, and possess an understanding of visual literacy and the principles of branding.

Research Development Officer

  • Salary: £37,850pa (plus benefits)
  • Contract type: Full-Time, Permanent Appointment
  • Location: London
  • Closing date: 22 February 2023, 12.00pm (noon)
  • Interview date: 8 March 2023
  • Downloads: Job description (86KB) / Person specification (73KB)

We are seeking to appoint a Research Development Officer who will be responsible for proactively identifying, developing, and delivering external funding streams to support research and public history at the National Army Museum.

The successful candidate will have a proven track record of securing external funding for a heritage, higher education, research institute, or similar organisation, and experience of producing a case for support and other fundraising marketing materials.

Our vision is to build a vibrant and world-leading centre of scholarship by expanding our research agenda and growing our capacity. Identifying and securing external funding to support research activity, publications and fellowships will be essential to this endeavour.

Visitor Experience Assistants

  • Salary: London Living Wage
  • Contract type: Part-Time, Permanent Appointment
  • Location: London
  • Closing date: 10 February 2023, 12.00pm (noon)
  • Interview date: 21 February 2023
  • Downloads: Job description (119KB) / Person specification (41KB)

To work as part of the Visitor Experience (VE) and Operations Team to deliver a welcoming, engaging and memorable visit to all of our visitors. Your role will be integral to telling the story of Our Army through our collections within the galleries and the delivery and continued development of our world-class visitor experience.

We are looking for people who are customer-focused, pro-active in engaging with our visitors, confident talking knowledgably and passionately about our collection and ensuring our visitors have an enjoyable, safe and secure visit. There is also a requirement to act as the initial point of contact for general and telephone enquiries on a rota basis.

We have the following vacancies:

  • Part-Time, working 2 days out of 7 (weekends), 10.30am – 5.00pm with a half hour unpaid lunch break

For further information, please email the Human Resources Department - hr@nam.ac.uk.

Visitor Welcome and Retail Sales Assistants

  • Salary: London Living Wage
  • Contract type: Full-Time and Part-Time, Permanent Appointment
  • Location: London
  • Closing date: 7 February 2023, 12.00pm (noon)
  • Interview date: 13 February 2023
  • Downloads: Job description (123KB) / Person specification (30KB)

We are seeking Visitor Welcome and Retail Sales Assistants to join our passionate and dedicated team. This is a key role in ensuring that the Museum delivers world-class, welcoming and engaging service at our Welcome Desk and family focused early years soft play space. You will also drive sales by using exceptional selling skills in our shop and in helping the Museum achieve its sales targets across a breadth of commercial activities.

The successful candidates will have retail and/or customer service experience, be a team player, enjoy interacting with visitors, have a positive outlook and possess an understanding of how to apply selling skills to drive sales and key performance indicators.

We have the following vacancies:

  • Full-Time, working 5 days out of 7 (includes some weekends), 37.5 hours (net) per week
  • Part-Time, working 2 days out of 7 (weekends), 15 hours (net) per week

For further information, please email the Commercial Department - commercial@nam.ac.uk.

Application process

Send your completed application form to hr@nam.ac.uk

application form (word)

Reimbursement of reasonable travel expenses is available for all candidates attending an interview.

Due to the high volume of applications that we receive, we are unable to acknowledge receipt (unless specifically requested) or provide information on why an applicant has not been shortlisted.

Therefore, if you have not heard back from us within two weeks of the closing date, please assume that your application has been unsuccessful. However, we are grateful for the interest you have shown.

Application guidance notes Rewards and benefits

The National Army Museum employs staff in all of the specialist areas relating to our collections: Curatorial and Collections Management, Digital, Exhibitions and Interpretation, Learning, Photography and Image Library, and Public Programmes.

In addition, we have staff providing other services including Commercial and Visitor Experience, Computer and Technical Services, Development Fundraising, Facilities, Finance and Administration, Human Resources, Marketing and Communications, and Records Management.

The Museum employs around 80 members of staff in both full and part-time positions, who are located either in the Museum at Chelsea, or at our purpose-built storage and conservation facility at Stevenage. A team of volunteers supports our work.

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"First time @NAM_London today. Thoroughly enjoyed it. Thought the presentation & interpretation made the subject accessible..."