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Transformed through a £23.75 million investment, the Museum’s mission is to connect people with the British Army and its soldiers. Through five new galleries the public can explore what it’s like to be a soldier, why we fought in conflicts (past and present), and discover British society’s relationship with the Army.

Retail and Admissions Supervisor

Closing date: 13 November 2019, 12pm (noon)

We are seeking to appoint a full-time supervisor to join a passionate and dedicated team and assist the Retail and Admissions Manager in efficiently managing the day-to-day operation of the welcome desk, shop, soft-play space and associated birthday party offer.  

This is a customer-facing role which involves leading by example to coach and develop the team to ensure they are motivated and possess the right skills to deliver world-class visitor experience while also achieving sales targets and key performance indicators

The successful candidates will have significant supervisory experience in a retail, museum or similar setting. You must be a team player, with exceptional operational and people management skills, have a positive outlook and be willing to learn.

Job description (42KB) | Person specification (36KB) | Application form (89KB)

Application process

Send your completed application form to hr@nam.ac.uk

application form (word) application form (pdf)

Due to the high volume of applications that we receive, we are unable to acknowledge receipt (unless specifically requested) or provide information on why an applicant has not been shortlisted.

Therefore, if you have not heard back from us within two weeks of the closing date, please assume that your application has been unsuccessful. However, we are grateful for the interest you have shown.

Application guidance notes Rewards and benefits

The National Army Museum employs staff in all of the specialist areas relating to our collections: Curatorial and Collections Management, Digital, Exhibitions and Interpretation, Learning, Photography and Image Library, and Public Programmes.

In addition, we have staff providing other services including Commercial and Visitor Experience, Computer and Technical Services, Development Fundraising, Facilities, Finance and Administration, Human Resources, Marketing and Communications, and Records Management.

The Museum employs around 80 members of staff in both full and part-time positions, who are located either in the Museum at Chelsea, or at our purpose-built storage and conservation facility at Stevenage. A team of volunteers supports our work.

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"First time @NAM_London today. Thoroughly enjoyed it. Thought the presentation & interpretation made the subject accessible..."