The National Army Museum has a mission to tell the story of our Army and the people who have served in it. Through our galleries and our innovative exhibition and events programme, the public can explore what it's like to be a soldier, find out why we fought in conflicts (past and present), and discover the impact the Army has had on our society.
This is a unique opportunity for experienced professionals to join a passionate and committed team to develop and deliver the Museum’s visitor experience operations.
To work as part of the Visitor Experience and Operations Team to deliver a welcoming, engaging and memorable visit to all of our visitors. Your role will be integral to telling the story of Our Army through our collections within the galleries, the delivery and continued development of our world-class visitor experience and key in ensuring our Museum is safe and secure for our visitors.
We are looking for people who are customer-focused, pro-active in engaging with our visitors, confident talking passionately about our collection. These roles would suit those with experience of, or an interest in customer service/visitor experience as well as a knowledge and passion for military history.
There are a number of positions available:
Please state on your application which post you are applying for.
We are seeking to appoint a Technical Services Engineer who will play an important role in the work of the Museum’s Technical Services Department. The successful candidate will help deliver technical support to Museum staff and support audio-visual systems throughout the Museum and will participate in project work integral to the Museum’s continued strategic development, supporting an ambitious public engagement programme, digital transformation and the development of the Museum’s technical systems architecture.
The successful candidate will have the opportunity to undertake research and development in areas pertinent to their role and will be encouraged to develop relevant skills.
We are seeking Visitor Welcome and Retail Sales Assistants to join our passionate and dedicated team. This is a key role in ensuring that the Museum delivers world-class, welcoming and engaging service at our Welcome Desk and family-focused early years soft play space. You will also drive sales by using exceptional selling skills in our shop and in helping the Museum achieve its sales targets across a breadth of commercial activities.
The successful candidates will have retail and or customer service experience, be a team player, enjoy interacting with visitors, have a positive outlook and possess an understanding of how to apply selling skills to drive sales and key performance indicators.
Send your completed application form to firstname.lastname@example.org
Reimbursement of reasonable travel expenses is available for all candidates attending an interview.
Due to the high volume of applications that we receive, we are unable to acknowledge receipt (unless specifically requested) or provide information on why an applicant has not been shortlisted.
Therefore, if you have not heard back from us within two weeks of the closing date, please assume that your application has been unsuccessful. However, we are grateful for the interest you have shown.
The National Army Museum employs staff in all of the specialist areas relating to our collections: Curatorial and Collections Management, Digital, Exhibitions and Interpretation, Learning, Photography and Image Library, and Public Programmes.
In addition, we have staff providing other services including Commercial and Visitor Experience, Computer and Technical Services, Development Fundraising, Facilities, Finance and Administration, Human Resources, Marketing and Communications, and Records Management.
The Museum employs around 80 members of staff in both full and part-time positions, who are located either in the Museum at Chelsea, or at our purpose-built storage and conservation facility at Stevenage. A team of volunteers supports our work.