The National Army Museum has a mission to tell the story of our Army and the people who have served in it. Through our galleries and our innovative exhibition and events programme, the public can explore what it's like to be a soldier, find out why we fought in conflicts (past and present), and discover the impact the Army has had on our society.
This is a unique opportunity to join a passionate and committed team to develop and deliver the Museum’s visitor experience operations.
Successful applicants will work as part of the Visitor Experience and Operations Team to deliver a welcoming, engaging and memorable visit to all of our visitors. Your role will be integral to telling the story of Our Army through our collections within the galleries, the delivery and continued development of our world-class visitor experience and key in ensuring our Museum is safe and secure for our visitors.
We are looking for people who are customer-focused, pro-active in engaging with our visitors, confident talking passionately about our collection. These roles would suit those with experience of or an interest in customer service/visitor experience, as well as a knowledge and passion for military history.
The timings and duration of all placements can be flexible to suit applicants' study/term times and are paid at the National Minimum Wage. Full induction and training will be provided.
We are seeking to appoint a Museum Archivist to oversee, manage and develop the Museum’s archive collections. The successful candidate will be responsible for a programme of cataloguing, proposing and including new accessions, and revisiting work on existing collections to ensure they are catalogued to the appropriate sector standards.
This is a varied and key role in the Archives, Library and Information team, working closely with trainees and volunteers, contributing to research outputs, exhibitions, digital, outreach and public programmes.
The successful candidate will have proven experience, ideally be educated to degree level (or equivalent) in a relevant subject and have a postgraduate qualification in Archives approved by the Archives and Records Association.
We are seeking to appoint a Facilities Assistant to join our passionate and dedicated team. This is a unique opportunity for an enthusiastic and proactive Facilities Assistant to support the day-to-day operations of the National Army Museum’s facilities operations.
The successful candidate will have some experience in using hand tools and equipment and will be integral in supporting the delivery of events and the Museum's activities. They must be a team player, enthusiastic, personable and motivated.
The successful candidate will relish the opportunity to make a positive contribution and further develop their skills and knowledge. The Museum offers excellent training opportunities after a successful probationary period.
Due to the nature of the post, there will be a requirement to work outside of core hours, which will include mornings, evenings and weekends.
We are seeking a Visitor Welcome and Retail Sales Assistant to join our passionate and dedicated team. This is a key role in ensuring that the Museum delivers world-class, welcoming and engaging service at our Welcome Desk and family-focused early years soft-play space. You will also drive sales by using exceptional selling skills in our shop and in helping the Museum achieve its sales targets across a breadth of commercial activities.
The successful candidates will have retail and or customer service experience, be a team player, enjoy interacting with visitors, have a positive outlook and possess an understanding of how to apply selling skills to drive sales and key performance indicators.
Working hours are 37.5 hours (net) per week, 5 days out of 7, including some weekends.
Send your completed application form to firstname.lastname@example.org form (word)
Reimbursement of reasonable travel expenses is available for all candidates attending an interview.
Due to the high volume of applications that we receive, we are unable to acknowledge receipt (unless specifically requested) or provide information on why an applicant has not been shortlisted.
Therefore, if you have not heard back from us within two weeks of the closing date, please assume that your application has been unsuccessful. However, we are grateful for the interest you have shown.Application guidance notes Rewards and benefits
The National Army Museum employs staff in all of the specialist areas relating to our collections: Curatorial and Collections Management, Digital, Exhibitions and Interpretation, Learning, Photography and Image Library, and Public Programmes.
In addition, we have staff providing other services including Commercial and Visitor Experience, Computer and Technical Services, Development Fundraising, Facilities, Finance and Administration, Human Resources, Marketing and Communications, and Records Management.
The Museum employs around 80 members of staff in both full and part-time positions, who are located either in the Museum at Chelsea, or at our purpose-built storage and conservation facility at Stevenage. A team of volunteers supports our work.