• 10am - 5.30pm
  • FREE
  • Chelsea, London
National Army Museum
  • 10am - 5.30pm
  • FREE
  • Chelsea, London

Terms of access to stored collections

General terms

The National Army Museum encourages access to its stored collections through the viewing room at its storage facility in Stevenage. Access is free and by prior appointment only.

Owing to the Covid-19 situation, access is currently restricted to Thursdays and Fridays only, 10.00am to 12.30pm and 2.00pm to 4.00pm.

Requests must be made at least ten working days in advance and can be accommodated subject to availability.

Researchers can only view up to eight items in each session. Exceptions may be made for groups of medals, badges, and prints and drawings at our discretion. Extra items cannot be requested during the research visit. All requests for material must be made in advance of the booked viewing appointment.

Please include the collections inventory description and provide object numbers when making a request.

If you have any special needs, please include your access requirements at the point of request, so we can ensure your needs are met.

These terms and conditions govern your access to and any use you wish to make of objects.

Viewing room

By using the viewing room, you agree to comply with these terms of access:

  • To ensure the safety and security of our collections, all coats, bags and laptop bags must be left in the lockers provided outside the viewing room. A transparent bag may be used for laptops, pencils and notebooks.
  • Researchers may only use pencils and laptops for study in the viewing room.
  • No food or drink (including bottled water) is allowed in the viewing room.
  • Researchers must not bring in material considered historical militaria like those held in the National Army Museum collection. Historical books may be brought in, but must be declared to staff upon arrival.
  • Mobile phones are permitted, but must be left on silent. Headphones may be used, but at a volume inaudible to others.
  • Readers should treat the viewing room, staff and fellow readers with respect always.

Covid-19 safety measures

In line with government guidance, we have made the following additions to our terms of access in order to ensure the safety of you and our staff during your visit:

  • Your contact details will be held securely for 21 days in order to support NHS Test and Trace. In line with government guidance, you have the right to opt out of Test and Trace. Please let a member of staff know of your intention and you will be removed from our booking record for this purpose. Please see our privacy policy for further details on how we manage personal data.
  • Public Health England guidelines must be followed where possible (for example, facing the same way, wearing appropriate PPE, etc).
  • Researchers should not come to the site if they feel unwell.
  • Researchers and staff must wear a face covering at all times while in the viewing room.
  • Researchers will be encouraged to wash their hands upon arrival to the site, and to wear gloves (which we will provide) to handle objects.
  • A toilet will be allocated for researchers in order to limit the potential for infection to staff or other members of the public.
  • A confirmation email will be required the day before visiting.
  • Parking spaces will be made available should researchers wish to avoid using public transport.

Collections Care

  • The care and conservation of National Army Museum collections items override the right to public access. Materials requested by the public will only be provided for study if National Army Museum staff and/or management believe the object is safe to be handled.
  • All researchers are expected to handle objects with due care and diligence in line with the provided handling guidelines. Researchers must take every care to avoid removal, damage or marking any collections items.
  • Damage or theft of material is an offence and those responsible will be prosecuted.

Photography and IPR

  • It is the responsibility of the researcher to comply with the relevant legislation on copyright and data protection.
  • Photographs taken by the researchers’ own devices in the viewing room must not use flash.
  • Photography with the researchers' own devices is only permitted for personal study use. Any photography intended for commercial use must be discussed with the Picture Library.

Security and behaviour

  • All visitors to National Army Museum sites must act in accordance with the security policies and procedures and visitors code of conduct.
  • Security staff reserve the right to inspect your personal possessions upon request.

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"First time @NAM_London today. Thoroughly enjoyed it. Thought the presentation & interpretation made the subject accessible..."