Play Base terms and conditions

Terms and conditions of entry

  • Sessions are not supervised or led by National Army Museum staff, children are the responsibility of the accompanying adult/s.
  • Adults are not permitted entry without an accompanying child.
  • Any child entering a session must have a valid ticket for that session.
  • Sessions are for one hour and will commence and finish at the given times.
  • For health and safety reasons all shoes, jewellery and badges must be removed when using the play equipment or in the play equipment area. 
  • Glasses should be removed whilst using the play equipment.  If worn they should have shatter-proof lenses and or a retainer.
  • For health and safety reasons children should wear clothes covering their arms and legs when using the play equipment.
  • For health and safety reasons children and adults must wear socks when using the play equipment or in the play equipment area.
  • Food, drink and chewing gum are not allowed into a Play Base area.
  • Intentional pushing, fighting, colliding, bullying, misuse of play equipment or any kind of behaviour, which is likely to cause injury or distress to another child or adult is not allowed.
  • Nappy changing and use of potties should be conducted in the bathroom facilities attached to Play Base.
  • All accidents and injuries must be reported to a Play Base staff member.
  • All spillages must be reported to a Play Base staff member.

    Terms and conditions of sale

    • Tickets are priced at £4.50 per child, aged 1-8 years old.
    • Maximum of five free spaces per session are available for children under 1 year of age.
    • No more than two free tickets for children under 1 year of age will be issued in a single booking.
    • No more than four paid entry tickets can be purchased in a single booking.
    • There must be one adult per booking with a maximum of two free adult tickets issued per booking.
    • Online tickets will be available to purchase one month before the first session of the next calendar month.
    • Online sales for next-day sessions will close at midnight of the previous day.
    • In-venue sales are available on the day, only up to start of the session, subject to availability.
    • Once a purchaser has booked a ticket/s they cannot then book again for the same session.
    • No refunds or discounts will be given for a whole or partial session not attended.
    • Tickets are non transferable and non refundable.

    The National Army Museum reserves the right to:

    1. Cancel a session due to unforeseen circumstances outside of its control. In these circumstances a full refund will be issued to the ticket holder.
    2. Refuse entry to Play Base if it is deemed that the ticket holder is not meeting the terms and conditions.
    3. Ask anyone, child or adult, to leave the session, if the terms and conditions or rules of Play Base are not being adhered to.

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