Facilities

Visitors in the atrium of the National Army Museum

The National Army Museum is for everyone.

We offer a range of facilities including:

  • Cloakroom
  • Accessible toilets on all floors
  • Baby changing (Ground and First floors )
  • Baby feeding (Ground floor)
  • Free Wi-Fi throughout the Museum

Security

The safety of our visitors, staff, collections and building are of upmost importance to us. We are constantly reviewing our security policies and procedures and we ask that all visitors note the following:

  • Knifes and sharp objects are not allowed into the Museum
  • Bags/items of luggage larger than 45x30x45cm are not allowed on the National Army Museum premises for safety and security reasons
  • The National Army Museum conducts bag searches and visitors are asked to present their bags to a security officer on arrival. The searches look for restricted items and any other material that might be considered a risk to our collection, or to the health and safety and enjoyment of our visitors. If our staff finds anything they consider to be illegal, they will confiscate it and contact the Police

Access and equality

The National Army Museum hopes that everyone who visits will be able to enjoy their experience. There is full access to the galleries and we have a wide range of services for disabled visitors.

Find out more

Cloakroom and luggage

The National Army Museum has a cloakroom and is accessed via the visitor welcome desk. We regret that we are unable to store large items of luggage or suitcases and these are not permitted in the museum. The nearest left luggage facility is at Victoria Station.

  • Visitors may leave coats, small bags and umbrellas
  • Due to space restrictions items bigger than 45x30x45cm cannot be accepted
  • Items heavier than 10kg will not be accepted
  • Bikes and folding bikes are not permitted in the museum or cloakroom
  • Neither the National Army Museum nor its employees accept any liability for the loss of, or damage to, anything left in the cloakrooms
  • All items left in the cloakrooms may be searched in the interests of safety and security
  • Cloakroom staff may examine any item before accepting it and reserve the right to refuse items
  • All items deposited in the cloakroom should be collected before leaving the museum

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"First time @NAM_London today. Thoroughly enjoyed it. Thought the presentation & interpretation made the subject accessible..."