The National Army Museum group includes the National Army Museum, National Army Museum Trading Limited and the National Army Museum Foundation.
We collect information about you when you register with the Museum to use our services, attend our events, make a purchase, join as a supporter, or make a financial donation or donation of an item for the Museum’s collection. We also collect information when you voluntarily complete a survey, provide feedback, and participate in competitions and social media conversations.
Personal information we collect may include:
We will also collect and hold information about any contact you have with us as a visitor, customer or supporter of the National Army Museum, and this may include details of:
When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, and direct you towards this notice for more information.
We collect information about you when you make a gift to the Museum’s collections, or indicate a future bequest. This information is used to verify the provenance and copyright of the item and to provide an audit of ownership. This information will not normally be made publicly available; consent will be sought from the donor if an occasion arises in which the donor’s name is required to be linked to an item on display.
We also collect information about you relating to any financial support you give the Museum, and this may be shared for processing purposes, eg, with HMRC or your bank.
We collect information about you in order to fulfil our public task and provide you with the service you have requested. Depending on your relationship with the Museum, and the preferences you have indicated, data we hold may be used by us for the following purposes:
If you consent we well send you information about activities and services of the National Army Museum group that may be of interest to you, by post, telephone or email. If you have consented to receive marketing and later change your mind, you may opt out at a later date by emailing firstname.lastname@example.org or using the contact details below.
Marketing communications may include:
There are some Membership and donation communications that we are required to send regardless of your contact preferences. These are essential communications, deemed necessary to fulfill our contractual obligations to you. This would include Direct Debit confirmations, thank you and renewal letters, Member benefits, and queries regarding returned mail or bounced payments.
Your information may be used in the following ways:
To help us understand our visitors and donors we may combine information that you volunteer to us with information from publicly available resources to build a profile which will enable us to ensure that our communications are relevant to you, and to give us insight into your interest or capacity to support the Museum and in getting involved in our activities. Fundraising research is vital to our development activities to ensure that not only does the Museum continues to thrive for generations to come, but also to ensure that any fundraising requests are appropriate and justified.
You can choose to opt-out of being the subject of wealth screening, research, data cleansing or analysis simply by contacting us by email at email@example.com or using the contact details below to contact us by post or telephone.
We will not sell your details to any third parties, nor disclose personal data to any third parties or external organisations, other than trusted data processors and service providers carrying out work on our behalf. Examples of data processors would be mailing houses, bulk email distribution services, or wealth screening and data cleaning organisations. We do comprehensive checks on any companies working on our behalf before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they collect or have access to in line with the 1998 Data Protection Act and the income General Data Protection Regulations .
We will apply for your explicit and informed consent in the event that we require to share your data in any other way that is not covered in this policy.
The National Army Museum has implemented security procedures and rules to protect the personal data under our control from unauthorised access, improper use or disclosure, or unauthorised modification. All employees and data processors are obliged to respect the confidentiality of the personal data of our visitors and supporters.
You have the right to request a copy of the information that we hold about you: this is called a Subject Access Request. If you would like a copy of some or all of your information, please email or write to us at the address below.
We fully comply with the terms of the Data Protection Act (1998) and the incoming General Data Protection Regulations (2018), and will respond to any requests to remove, change or provide any personal details you have given us under the terms of the Act and Regulations, including the right to be forgotten.
Your information will be retained within the Museum’s secure systems for as long as you continue to engage with the Museum’s services and events.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
CCTV is used extensively throughout the Museum and its outstations to monitor the activities of individuals. The Museum abides by the CCTV Code of Practice in the management of information recorded and retained by surveillance equipment.
The designated Data Controllers for the National Army Museum group are:
You have a right at any time to stop us from contacting you for marketing or any other purpose.
National Army Museum
Royal Hospital Road
By telephone: 020 7730 0717
By email: firstname.lastname@example.org