In accordance with its Royal Charter (159KB) and the Freedom of Information Act 2000, the National Army Museum welcomes enquiries about its work and its collections.
It also seeks to encourage public interest in and research into the history and traditions of the land forces of the British crown. These aims are met in a variety of ways that are intended to reach as many people as possible.
These services are largely funded by a Grant-in-Aid from the Ministry of Defence, resourced, staffed and - whenever resources permit - provided free of charge to anyone wishing to use them.
The relative ease with which information can be provided on the internet, together with the high cost of providing bespoke answers, means that the Museum will continue to increase the information it provides in electronic formats.
Enquiries are welcomed through the following channels:
Our switchboard team will assist with any enquiries submitted by telephone, forwarding to the relevant individual where relevant. You may be asked to submit a written enquiry, using the contact details above, in order to receive the appropriate level of response.
If you submit an enquiry via social media, such as the National Army Museum’s Facebook account, your question will probably be met with a request to re-submit your enquiry via one of the above written methods.
All Freedom of Information requests must be submitted in writing under the terms of the Freedom of Information Act (2000). Please see the National Army Museum’s Freedom of Information policy for details.
Many enquiries we receive relate to general information that can be obtained from other sources. Before submitting your enquiry, check the following alternative sources of information:
All enquiries are handled by the Museum’s Archive, Library and Information team. We aim to respond to all enquiries within 20 days.
The Museum is only able to respond to enquiries related to the Museum’s collections, together with offering guidance enabling our users to conduct their own research.
It is not possible to undertake research for individuals.
Access to archives, books and photographs held by the National Army Museum is available by appointment in the Museum’s Templer Study Centre, Tuesday to Friday, 10.00am to 4.30pm. Further details on registering as a new reader and identifying collections can be found online, together with terms of access.
Prior appointment is advisable for consulting archive material due to access restrictions which may be placed on collections which require conservation, contain personal data, or have been restricted for other reasons.
Viewing appointments for all other items held in the Museum’s Study Collection are available at our Collections Store in Stevenage. These include works of art, uniform and other larger objects. Appointments are essential and available by emailing email@example.com. Terms of access to stored collections are available on the Museum’s website.
The Museum is unable to identify objects or provide valuations. To avoid disappointment, please do not bring items into the Museum for identification or valuation.
Please note that you may be committing an offence by carrying certain types of firearms, edged weapons, radioactive or hazardous materials without appropriate documentation. You will not be permitted to enter the Museum with any such items under any circumstances.