General Booking and Safety Measures

The Museum is open

The National Army Museum is open with measures in place so you can enjoy your experience here as safely as possible. Entry remains free and pre-booking is no longer required.

Covid-19 safety measures

Our contemporary building features large open spaces and modern facilities. The safety of our visitors and staff is our priority and we have the following measure in place.

Risk assessments

Risk assessments have been carried out for both staff and visitor operations. These are regularly reviewed and take into account the latest guidance from the government and Public Health England.

Download the latest version of our Covid-19 risk assessment.

Protective screens

There are protective perspex screens in place at the Welcome Desk, the Shop and in the Templer Study Centre.

Increased cleaning

We have increased our cleaning regime across the Museum with greater frequency to sensitive areas (handrails, handles and doors) and our toilet facilities.

Hand sanitiser

There will be hand-sanitising stations on entering the Museum, plus additional stations throughout the Museum.

Some of our facilities and services may remain temporarily closed.

Please follow government advice when planning a visit to the Museum. If you or any of your household have any of the recognised symptoms of Covid-19, please do not visit the Museum. Instead, re-plan your visit for a time when it is safe for you to do so.

FAQs

When is the Museum open?

The Museum is now open daily, except on Mondays.

Monday: Closed
Tuesday - Sunday: 10.00am - 5.30pm (last entry 5.00pm)

Which facilities are open?

Galleries

The galleries are open and we have reintroduced some of our gallery interactives.

Templer Study Centre

The Templer Study Centre is open from Wednesday to Friday, 10.00am to 4.30pm.

Access to the Templer Study Centre is by appointment only and requires 10 working days’ notice. Please email info@nam.ac.uk to book your slot.

Before booking a visit, we encourage you to visit our Templer Study Centre page, read our website research advice, and search our Online Collection.

Research visits (Stevenage)

The viewing room at Stevenage is available on Mondays, Tuesdays, Wednesdays and Fridays, 10.00am to 12.30pm and 2.00pm to 4.00pm.

Access to the collections is free, by prior appointment only, and requires 10 working days’ notice. Please email info@nam.ac.uk to enquire about booking a visit.

Before enquiring about a visit, we encourage you to check our information on stored collections visits.

Shop

The Shop is open between 10.00am and 5.30pm. We accept cash and card payments. You can also visit our online shop.

Toilets and changing facilities

Toilets are open, including baby change and Changing Places facilities.

Lifts

Lifts are available for all visitors.

Cloakroom

The cloakroom is accessed via the Welcome Desk. We regret that we are unable to store large items of luggage and these are not permitted in the Museum. Please visit our facilities page for more information.

Café

The Cookhouse Café is open between 10.00am and 4.00pm and available for takeaway or for eat-in.

The Café offers hot and cold options for both breakfast and lunch alongside pre-packed sandwiches, kids' packed lunches, and cakes. Card and cash payments are accepted.

Play Base

Play Base is open. To ensure it continues to be safe and fun, while also ensuring we keep our visitors and staff safe, we have adjusted our times to allow increased cleaning between sessions.

Play Base session times:

10.00am – 11.00am
11.30am – 12.30pm
1.00pm – 2.00pm
2.30pm – 3.30pm
4.00pm – 5.00pm

Children’s birthday parties

If you would like to enquire about birthday parties, please complete our booking form.

Which facilities remain temporarily closed?

Lunchroom

There are still no lunchroom facilities at this time and we ask visitors not to bring food and drink into the Museum.

What will happen when I arrive?

Queuing

You may have to queue outside the Museum at busy times.

Security check

If you bring a bag to the Museum, it will be searched upon entry. Our security officer will ask you to place your bag on the desk, open it and step back before they perform the bag search.

Once the check is complete, the security officer will ask you to close and collect your bag so that you can begin your visit.

Please do not bring suitcases, large bags or scooters to the Museum.

Will there be someone to ask if I have questions?

Yes, our staff are available to guide you and to answer any queries you may have. At the Welcome Desk, the Shop and the Templer Study Centre there will be protective perspex screens in place.

Can I book a school visit?

We are able to offer school workshops on-site at the Museum. Details can be found on our workshop listings page.

In order to facilitate safe school visits, we have greatly reduced our capacity and have also introduced other safety measures. Further details are available to teachers on request.

If you are unable to visit us, but would still like to use our learning content, we have developed a number of virtual workshops. Details of these can also be found on our listings page.

Can I book a group visit?

We are now able to offer group visits. More information can be found on our group visits page.

I have access needs. Can I still visit the Museum?

We continue to welcome visitors with access needs or reduced mobility.

It is possible to borrow a wheelchair on site. These are fully disinfected after each use. If you would like to inform us of your visit in advance, please email info@nam.ac.uk

Will the Museum continue to run its Public Programme?

Yes, we have now reintroduced our talks and family programme and exclusive members events in the Museum. Venues and seating are cleaned between events. We will review this regularly and advise of any changes.

We are also continuing to deliver some of our talks, family programme and exclusive members events using our digital channels.

For the latest details, visit our What's On page, our social channels or sign up for our e-newsletter.

What else can I do to stay safe?

Visit the government website for more information about Covid-19 and prevention measures.

Last updated: 12 April 2022